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Commercial Terms

To Order:

  1. By phone: call our sales desk at 416-736-3553 x777 or toll-free at 1-855-736-3003
  2. By email: send us a pdf order form at orders@salientmed.com
  3. By internet: access our online store at salientmed.com or find a link at our website at http://salientmed.com/
  4. By fax: fax an order to 416-736-3554

Customer Service:

To speak with a customer service representative, please call us at 416-736-3553 or toll-free at 1-855-736-3003.

Shipping Policy:

  1. Salient Medical only ships orders within Canada
  2. All orders are shipped Monday to Friday within 24 hours, with exceptions
  3. We generally ship via FedEx Ground, which takes 1-7 business days, Monday thru Friday
  4. Items out-of-stock and on backorder will be shipped immediately upon receipt from the manufacturer and billed to the client.
  5. In case of an emergency or inquiry, Salient’s Shipping Department may be reached at 416-736-3553, x245.
  6. All orders are eligible for pickup at the Salient offices. This may be arranged through Salient’s shipping department or a sales representative.

Shipping Charges:

  • PCA orders greater than $500 before tax qualify for FREE FedEx Ground shipping
  • PCA orders greater than $2,500 before tax qualify for FREE FedEx Express shipping
  • Some exceptions apply in situations with simultaneous shipment of other products and based on geographic location of ship-to address.

Payment Methods:

  • Credit cards acceptable for initial payments, interim/final payments and deposits
  • Accepted credit cards are Visa and MasterCard
  • Checks are accepted for follow-up payments, but not for initial payments or deposits
  • Wire transfers and e-transfers are accepted

Returns Policy:

  1. All Sales of equipment are final.
  2. All Sales of consumable products are final, except as noted below.
  3. Defective or otherwise nonconforming product is subject to return pursuant to RMA authorization.
  4. Returns of unused, unopened and unmarked products may be accepted within 30 days of the purchase date from Salient Medical, subject to a 20% restocking fee.
  5. A return material authorization (RMA) must be obtained from Salient Customer Service or a Sales Representative for any and all returns.
  6. Salient Medical does not issue cash refunds. The product may be exchanged or returned for a credit towards future purchases.
  7. The Customer is responsible for shipping returned product to Salient, which must be received prior to Salient processing any credits or exchanges.

Address:

5050 Dufferin Street, Unit 111
Toronto, ON M3H 5T5

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